FAQ
Frequently Asked Questions - Mercure Club, Montreal
Frequently Asked Questions - Pre-sale
What is the order period?
February 10th to March 10th
During this exclusive window, you have access to the entire collection (including the Stealth Series ). This is the only time we guarantee the availability of all sizes.
- Advantage: By ordering now, you benefit from a preferential launch price.
- Action: Choose your items and confirm your order as for a regular purchase.
How does production work?
Once the pre-sale period is over, we close orders and begin production in our workshops. We only produce what has been pre-ordered, thus avoiding waste and ensuring optimal quality.
- Estimated lead time: Manufacturing high-performance technical clothing requires time and precision. Please allow approximately 4 to 6 weeks for production.
Order received?
As soon as the equipment arrives at our Montreal HQ, our team carries out the final quality control, packaging and shipping.
- Estimated delivery: Mid-May. You will receive an email notification regarding the delivery of your package as soon as it arrives at our warehouse.
Why pre-order?
Top Priority: You will be the first to wear Mercure's colours on the roads of Canada.
Size Guarantee: No risk of stock shortages on your specific size.
Local Support: You are directly supporting the launch of an independent Montreal business .
Respect for the environment: We love driving on Canada's beautiful roads. By producing only what we need, we reduce overproduction and unnecessary pollution, thus helping to preserve our environment.
What if I don't have the right size?
We maintain a safety stock to handle size exchanges, but quantities will be limited. We recommend consulting our size guide before ordering.
Can I modify my order?
Yes, as long as the pre-order window is open (until March 10th), you can contact us to change the size. Once production has started, changes are no longer guaranteed.
